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=====Passenger Service Message (PSM) 1715=====

[[pub:passenger_services_conference_resolutions_manual|PSCRM]]

====RECOMMENDED PRACTICE 1715 PASSENGER SERVICE MESSAGE (PSM)====

PSC(33)1715

RECOMMENDED that:

In order to inform downline stations and applicable airport authorities of disembarking and transiting passengers who require assistance or special handling, Members shall use the following message as described below.

**Section 1—General Description**
<code>
1.1 DEFINITION

The Passenger Service Message (PSM) informs downline stations and applicable airport authorities of disembarking and transiting passengers who require assistance or special handling. On multi-sector flights, each departure station shall transmit a separate PSM to each downline station, relating the data of disembarking and transiting passengers that applies to that downline station. The PSM is created with specific passenger names and their related SSR/OSI/AUX service(s). The PSM contains a numeric recap of the PSM services required for each downline destination, followed by the names and services for each destination, and may include supplementary information.

1.2 TIME OF DISPATCH

1.2.1 The Passenger Services Message (PSM) is dispatched immediately after flight departure, from the departure station to all downline stations.


1.2.2 Diagram of PSM Transmission Rules
For a flight with itinerary A-B-C-D, the following PSMs would be dispatched, including the indicated
passengers for the indicated segments.
From DCS: To A DCS To B DCS To C DCS To D DCS
Station A (none) Passengers: Passengers: Passengers:
A-B, A-C, A-D
A-C, A-D
A-D
Station B (none) (none) Passengers: Passengers:
B-C, B-D
B-D
Station C (none) (none) (none) Passengers:
C-D
Station D (none) (none) (none) (none)
1.3 MESSAGE IN MULTIPLE PARTS
If the PSM is generated in multiple parts, each part must contain the Address Element, Communications
Reference Element, Message Identifier Element, Flight Element, and the End Element.
916 32ND EDITION, JUNE 2012
Recommended Practice 1715
1.4 COMPONENTS
The PSM contains the following components:
Address Element HDQRMNW
Communications Reference Element .AMSKPKL 131313
Message Identifier Element PSM
Flight Element NW055/13MAR AMS PART1
Downline Destination and Recap Element -DTW 5PAX/8SSR
SSR/OSI/AUX Codes and Counts Element DEAF 003F 001C 000Y
WCHR 002F 000C 003Y
VIP 001F 001C 000Y
Compartment and count line F CLASS 5PAX/7SSR
Name Element and Seat Number 1VINCENT/GERARDMR 22A
Onward Connection NW1234F13SFO
SSR/OSI/AUX Services Element WCHS HAS OWN CARRY CASE
Supplementary Information Element SI
EXPECT COMPLAINTS AT ARRIVAL
End Element ENDPSM
</code>

**Section 2—Detailed Specifications**

<code>
2.1 ADDRESS ELEMENT
2.1.1 This element is mandatory.
2.1.2 This element is governed by the IATA Systems and Communications Reference Manual.
2.1.3 For construction rules, see RP 1707b, Address Element.
2.2 COMMUNICATIONS REFERENCE ELEMENT
2.2.1 This element is mandatory.
2.2.2 This element is governed by the IATA Systems and Communications Reference Manual.
2.2.3 For construction rules, see RP 1707b, Communications Reference Element.
2.3 MESSAGE IDENTIFIER ELEMENT
2.3.1 This element is mandatory.
2.3.2 The Passenger Service Message uses the message identifier PSM.
2.3.3 For construction rules, see RP 1707b, Message Identifier Element.
2.4 FLIGHT ELEMENT
2.4.1 This element is mandatory.
2.4.2 For a code-share flight, show operating carrier and flight number.
2.4.3 For construction rules, see RP 1707b, Flight Element.
2.4.4 Example:
GF003/18MAR BAH PART1
Note: When there are no PSM SSR/OSI/AUX services (as listed below) and no SI free format text to be
included in the whole message, insert the NIL Element on the next line after the Flight Element and
terminate the message with the End Element.
32ND EDITION, JUNE 2012 917
Passenger Services Conference Resolutions Manual
2.5 DOWNLINE DESTINATION AND RECAP ELEMENT
2.5.1 This element is mandatory.
2.5.2 Each downline destination from the boarding airport appears on the list in the order of the flight routing.
2.5.3 For construction rules, see RP 1707b, Downline Destination and Recap Element.
2.5.4 Examples:
-FAR NIL
-JMS 18PAX/23SSR
2.6 SSR/OSI/AUX CODES AND COUNTS ELEMENT
2.6.1 This element is conditional.
2.6.2 It is used when at least one of the allowable SSR/OSI/AUX codes as shown below is present for the
passenger in the DCS.
2.6.3 In alphabetical order under each destination, list the SSR/OSI/AUX code(s) and count(s) that apply.
2.6.4 Show counts for each code by compartment. Compartments are listed in descending order.
2.6.5 Following are the allowable SSR/OSI/AUX codes for the PSM (as taken from RP 1708, PNL/ADL):
ASVC Additional Services—Segment-associated (See AIRIMP for format)
BLND Blind passenger
DEAF Deaf passenger
DEPA Deportee: accompanied by an escort
DEPU Deportee: unaccompanied
DPNA Disabled passenger with intellectual or developmental disability needing assistance
(with details specified) (See AIRIMP for format)
EMIG Emigrant
INAD Inadmissible passenger
LANG Language spoken
MAAS Meet and Assist
MEDA Medical case
MEQT Medical Equipment (to be used for airline or government authorized medical
equipment)
PPOC Personal Portable Oxygen Concentrator
STCR Stretcher passenger
SVC Additional Services—Non-segment-associated (See AIRIMP for format)
TWOV Transit/Transfer without Visa
UMNR Unaccompanied minors
UPGR Upgrade
VIP Very Important Passenger
WCHC Wheelchair (C for Cabin Seat)
WCHR Wheelchair (R for Ramp)
WCHS Wheelchair (S for Steps)
WEAP Weapons, firearms or ammunitions booked and carried as Checked Baggage
2.6.6 For construction rules, see RP 1707b, SSR/OSI/AUX Codes and Counts Element.
2.6.7 Examples:
MEDA 000F 000C 001Y
VIP 001F 001C 000Y
WCHR 002F 000C 000Y
918 32ND EDITION, JUNE 2012
Recommended Practice 1715
2.7 COMPARTMENT AND COUNT LINE (Message-specific Data)
2.7.1 This information is mandatory.
2.7.2 It appears as a header for each compartment per destination. Compartments are listed in descending order.
2.7.3 Enter the compartment code, space, and the word “CLASS”, followed by a space and the number of
passengers requiring service for this airport/compartment and “PAX”. Follow this with a space oblique space
and the number of SSR/OSI\AUX services required for this airport/compartment and “SSR”.
2.7.4 When a compartment has no passengers to list with PSM SSR/OSI/AUX services enter one space and the
word “NIL” after the word “CLASS”.
2.7.5 Examples:
F CLASS NIL
Y CLASS 2PAX / 3SSR
2.8 NAME ELEMENT AND SEAT NUMBER
2.8.1 The name element is mandatory and the seat number is optional.
2.8.2 For construction rules for the name, see RP 1707b, Name Element, truncating the name if necessary to
accommodate the seat number following the name.
2.8.3 Follow the name with two spaces and the passenger's seat number (when present).
2.8.4 The name elements appear in alphabetic order, by surname, under each downline station and compartment.
A separate line is used for each passenger, even if belonging to the same surname, such as
2NELSON/THOMASMR/MARYDR being listed as 1NELSON/THOMASMR and 1NELSON/MARYDR.
2.8.5 Examples:
1MILLER/JACKMR 23D
1NELSON/MARYDR 17A
1NELSON/THOMASMR 17B
2.9 ONWARD CONNECTION
2.9.1 This information is conditional.
2.9.2 It is used when a passenger with an allowable SSR/OSI/AUX code has an onward connection from the PSM
flight.
2.9.3 Only the first onward connection from the PSM flight is shown for a passenger.
2.9.4 If the onward connection is a code-share flight, show operating carrier and flight number.
2.9.5 The entry begins on a new line, preceded with one space.
2.9.6 For construction rules of the onward connection flight details, see RP 1707b, Onward Connection(s)
Element. However, do not include the element ID (.O/).
2.9.7 Example:
SR1234F27ZRH
Note: On subsequent lines, enter as many alphabetically listed SSR/OSI/AUX Services that apply to this
passenger.
2.10 SSR/OSI/AUX SERVICES ELEMENT
2.10.1 This element is mandatory.
2.10.2 Each PSM SSR/OSI/AUX service code is listed on a separate line.
Note: the AUX element code SVC (per AIRIMP) is the only AUX element that can be included in DCS
messages.
2.10.3 The allowable SSR/OSI/AUX codes to include for a passenger on a PSM are listed in the table for
SSR/OSI/AUX Codes and Counts Element as shown in this Recommended Practice.
2.10.4 For construction rules see RP 1707b, SSR/OSI/AUX Services Element.
32ND EDITION, JUNE 2012 919
Passenger Services Conference Resolutions Manual
2.10.5 Examples:
BLND TRAVELLING WITH SERVICE ANIMAL. ANIMAL NAMED VIKTOR.
DEAF
VIP PRESIDENT OF HARVARD UNIVERSITY
WCHR NEEDS ASSISTANCE FOR ALL MOBILE ACTIVITIES. IS TRAVELLING
WITH WIFE AND MED ASSISTANT. DAPO FOR COMFORT AND
CONVENIENCE AT TRANSFER STATION.
Note: When all of the passengers for a destination/compartment have been listed (or the word NIL), list the
next compartment. When all downline destinations and their compartments have been listed, continue with
the construction of the message.
2.11 SUPPLEMENTARY INFORMATION ELEMENT
2.11.1 This element is conditional.
2.11.2 It is used when there is supplementary information entered for this flight.
2.11.3 For construction rules, see RP 1707b, Supplementary Information Element.
2.11.4 Example:
SI
ATTN HANDLING/PAX COMPLAINTS TO BE EXPECTED AT ARRIVAL DUE DISEMBARKING AIRCRAFT TWICE AFTER
BOARDING BECAUSE OF TEC PROBLEMS/SEND STAFF TO GATE TO MEET PAX
2.12 END ELEMENT
2.12.1 This element is mandatory.
2.12.2 For construction rules, see RP 1707b, End Element.
2.12.3 The Passenger Service Message (PSM) ends with ENDPSM.
2.12.4 Example:
ENDPSM
=
NNNN
</code>

**Section 3—Examples**


**3.1 EXAMPLE OF PSM MESSAGES SENT FOR A FLIGHT ORY-GVA-ATH**

__3.1.1 PSM from ORY sent to GVA including SSR/OSI/AUX items and SI text__

<code>
GVAKRAF
.ORYKMAF 272215
PSM
AF556/27NOV ORY PART1
-GVA 5PAX/11SSR
BLND 000F 002Y
DEAF 001F 002Y
LANG 000F 001Y
MAAS 001F 002Y
VIP 001F 000Y
WCHR 000F 001Y
F CLASS 2PAX/3SSR
1MILLER/JACKMR 1D
SR1234Y28ZRH
DEAF USES AMERICAN SIGN LANGUAGE
1ROBINSON/JULIUSMR 4A
MAAS
VIP PRESIDENT OF GEORGIA STATE UNIV
Y CLASS 3PAX/8SSR
1NELSON/MARYDR 12A
LANG SPEAKS ONLY NORWEGIAN
WCHR NEEDS ASSISTANCE FOR ALL MOBILE ACTIVITIES
1WILSON/THOMASJOHNMR 22A
BLND TRAVELLING WITH SERVICE ANIMAL. DOG NAMED VIKTOR.
DEAF
MAAS
1WILSON/GRACEANNEMRS 22B
BLND TRAVELLING WITH SERVICE ANIMAL. MONKEY NAMED SAMMY.
DEAF ABLE TO HEAR SPEAKER CLOSE TO EAR
MAAS
-ATH 3PAX/6SSR
BLND 000F 002Y
MAAS 000F 002Y
MEDA 000F 001Y
STCR 000F 001Y
F CLASS NIL
Y CLASS 3PAX/6SSR
1BROWNE/TEDMR 14D
MAAS TWO BROKEN LEGS. NURSE NELSON. PLEASE TRY TO CLEAR AMBULANCE
TO MEET AIRCRAFT AIRSIDE
MEDA
STCR
1GREEN/MARILYNMRS 28D
SQ1234W28ATHNRT23251800/1HK
BLND
1GREEN/ROBERTMR 28C
BLND SEEING EYE DOG NAMED CHARLIE
MAAS
SI
ATTN HANDLING/PAX COMPLAINTS TO BE EXPECTED AT ARRIVAL DUE DISEMBARKING AIRCRAFT TWICE AFTER
BOARDING BECAUSE OF TEC PROBLEMS/ SEND STAFF TO GATE TO MEET PAX
ENDPSM
=
NNNN

</code>

__3.1.2 PSM for the same flight sent from ORY to ATH including SSR/OSI/AUX items and SI text__

<code>
ATHRKAF
.ORYKMAF 272215
PSM
AF556/27NOV ORY PART1
-ATH 3PAX/6SSR
BLND 000F 002Y
MAAS 000F 002Y
MEDA 000F 001Y
STCR 000F 001Y
F CLASS NIL
Y CLASS 3PAX/6SSR
1BROWNE/TEDMR 14D
MAAS TWO BROKEN LEGS. NURSE NELSON. PLEASE TRY TO CLEAR AMBULANCE
TO MEET AIRCRAFT AIRSIDE
MEDA
STCR
1GREEN/MARILYNMRS 28D
BLND
1GREEN/ROBERTMR 28C
BLND SEEING EYE DOG NAMED CHARLIE
MAAS
SI
ATTN HANDLING/PAX COMPLAINTS TO BE EXPECTED AT ARRIVAL DUE DISEMBARKING AIRCRAFT TWICE AFTER
BOARDING BECAUSE OF TEC PROBLEMS/ SEND STAFF TO GATE TO MEET PAX
ENDPSM
=
NNNN

</code>

__3.2 EXAMPLE OF A PSM WITHOUT SSR/OSI/AUX ITEMS AND WITH SI FREE TEXT__

<code>
NRTKMCX
.HKGKRCX 031712
PSM
CX123/03DEC HKG PART1
-NRT NIL
-YVR NIL
-YYZ NIL
SI
REDUCED MEAL SERVICE DUE LABOR STRIKE MEET FLT WITH VOUCHERS
ENDPSM
=
NNNN
</code>

__3.3 EXAMPLE OF A NIL PSM, ADDRESSED TO THE AIRLINE (AF) AND APPLICABLE AIRPORT AUTHORITIES (CR)__

<code>
GVAKMAF GVAPACR
.ORYKMAF 272215
PSM
AF556/27NOV ORY PART1
NIL
ENDPSM
=
NNNN
</code>