The Passenger Services Conference Resolutions Manual (PSCRM) includes all resolutions and recommended practices that have been universally agreed upon by airlines to process passengers and baggage in the international interline environment.

It includes procedures for reservations, passenger and baggage check-in and ticket issuance, specifications for baggage tag and ticketing and various multilateral interline agreements and other passenger traffic-related regulations.

https://www.iata.org/publications/store/Pages/passenger-services-conference-resolutions-manual.aspx

001 Permanent Effectiveness Resolution … 1

001pg Use of Three-Letter Designators … 8

004 Applicability of Resolutions and Recommended Practices … 8

004a Restriction of Applicability of Resolutions … 9

006 Government Approvals … 9

007 Resolution Prefixes … 10

008 Adjustment of Effectiveness Dates … 10

008a Extension of Expiry Date … 11

200g Filing of Government Requirements and Authorisations … 11

663 Interline Billing … 14

700 Acceptance and Carriage of Passengers Requiring Special Assistance … 15

701 Inadmissible Passengers and Deportees … 25

705 Passenger Experience Management Group … 26

708* Use of Standard Operational Messages … 28

709* Baggage Transfer Message (BTM) … 28

720 Passenger Ticket and Baggage Check—Technical Specifications … 29

720a Passenger Ticket and Baggage Check—Issuance and Honouring Procedures … 44

720b* Carbonised Traffic Documents—Technical Specifications … 59

722 Transitional Automated Ticket (TAT) … 60

722a* Off Premise Transitional Automated Ticket (OPTAT) … 88

722c Automated Ticket/Boarding Pass—Version 2 (ATB2) … 101

722e* Automated Ticket/Boarding Pass (ATB) and Multiple Purpose Document (MPD)—

Coupon-by-Coupon Technical Specification … 217

722f Electronic Ticket—Airline … 232

722g Electronic Ticket—Neutral … 250

722h Electronic Ticket—Ground Handling … 261

723 Coupon Sequence and Use … 271

724 Ticket Notices … 271

725 Miscellaneous Charges Order (MCO)—Technical Specifications … 275

725a Miscellaneous Charges Order (MCO)—Issuance and Honouring Procedures by Members … 286

725b Miscellaneous Charges Order (MCO)—Issuance and Honouring Procedures (Agents) … 291

725c Automated Miscellaneous Charges Order (MCO)—Carrier (Coupon-by-Coupon) … 296

725d Automated Miscellaneous Charges Order (MCO)—Neutral (Coupon-by-Coupon) … 311

725f Electronic Miscellaneous Document—Airline … 328

725g Electronic Miscellaneous Document—Neutral … 340

725h Electronic Miscellaneous Document—Ground Handling … 350

726* Multiple Purpose Document (MPD) … 359

726a* Multiple Purpose Document (MPD)—Carrier, Carbonised, Automated … 361

726e* Multiple Purpose Document (MPD)—Neutral, Carbonised, Manual … 374

726f* Multiple Purpose Document (MPD)—Carrier, Carbonised, Manual … 383

727 Tickets—Alterations to Flight Coupons … 391

727a Collection of Reservation Change Fees … 393

728 Code Designators for Passenger Ticket and Baggage Check … 394

730* Security Features for Accountable Passenger Traffic Documents … 403

730a Document Protection … 406

731 Prepaid Ticket Advice (PTA) … 407

731a Automated Prepaid Ticket Advice (PTA)—Carrier (Coupon-by-Coupon) … 408

735 Period of Validity … 418

735a Extension of Ticket Validity … 420

735b Waiver of Minimum Stay Requirement … 421

735c Rerouting and Refund in Case of Death … 421

735d Involuntary Change of Carrier, Routing, Class or Type of Fare … 422

735e Procedure for Involuntary Change of Routing En Route … 428

735f Involuntary Change of Routing of Charter Passengers to Scheduled Service … 434

736 Voluntary Changes to Tickets and Miscellaneous Documents … 434

737 Refunds … 437

739* Baggage Security Control … 439

740* Form of Interline Baggage Tag … 440

741* Passenger Name and Address Label … 474

742* Excess Baggage Ticket—Technical Specifications … 475

742a Excess Baggage Ticket—Issuance Procedures … 487

742c* Government Excess Baggage Authorization (GEBA) Form … 488

742d* United States Government Excess Baggage Authorization/Ticket (GEBAT) … 492

742e Automated Excess Baggage Ticket—Carrier (Coupon-by-Coupon) … 497

743* Found and Unclaimed Checked Baggage … 514

743a* Forwarding Mishandled Baggage … 535

743b* Baggage Identification Chart … 536

744* Local Baggage Committees … 539

745 Dangerous Goods in Passengers Baggage … 545

745a Acceptance of Firearms and Other Weapons and Small Calibre Ammunition … 546

745b Acceptance of Power Driven Wheelchairs or Other Battery Powered Mobility Aids as Checked

Baggage … 546

746* Pooling of Baggage … 548

750 BSP Data Interchange Specifications … 548

751 Use of the 10 Digit Licence Plate … 549

752 Electronic Baggage Claim Receipt … 549

753 Baggage Tracking … 550

760* Resolution Governing Use of Reservations Interline Message Procedures—Passenger (AIRIMP) … 550

760a* Changes to Reservations Interline Message Procedures—Passenger (AIRIMP) … 551

761 Flight Numbers … 551

762 Airline Designators … 552

763 Location Identifiers … 555

764* Arrival and Departure Times … 558

765* Interline Connecting Time Intervals—Passenger and Checked Baggage … 558

766 Interline Passenger Reservations Procedure … 560

767 Assignment of Airline Accounting Codes and Airline Prefixes … 567

769* Baggage Tag Issuer Codes (BTIC) … 571

780 Form of Interline Traffic Agreement—Passenger … 575

780a Form of Interline Baggage Handling Agreement to/from Members' Charter/Scheduled Flights … 585

780b Passenger Interline Service Charge … 589

780c Passenger Interline Service Charge for non-IATA Carriers … 589

780d Passenger Interline Service Charge—United States … 590

780e IATA Interline Traffic Participation Agreement—Passenger … 592

781 Blacklisted Paper Documents … 602

781a Indemnification for Recovery of Blacklisted Accountable Paper Transportation Documents … 604

781b Fraud Related to Electronic Documents … 605

782* Means of Payment … 605

783* Passenger and Airport Data Interchange Standards Board … 606

785 Collection of Government or Airport Imposed Taxes/Fees/Charges … 607

787 Enhanced Airline Distribution … 608

788 Interline Recognition of Free and Reduced Fare or Rate Transportation … 613

789 Responsibility for Travel at the Correct Fare … 616

789a Responsibility for Handling Functions … 616

791* Specifications for Airline Industry Integrated Circuit Card (ICC)—Version 03 … 617

792 Bar Coded Boarding Pass (BCBP)—Version 5 … 635

1008* Glossary of Commonly Used Air Passenger Terms … 645

1690 Aircraft and Airport Services Standards and Procedures … 653

1700a Expectant Mothers and New-Born Babies … 654

1700b Carriage of Passengers with Reduced Mobility and Escorts Requirement … 655

1700c Seat Assignment for Passengers with Reduced Mobility and for Escorts … 657

1700d Passengers with Reduced Mobility Group Travel … 658

1700e Publication in Airline Guides of Rates and Conditions Related to Travel of Passengers

with Reduced Mobility … 658

1701 End to End Passenger Process … 659

1701a Passenger Data Harmonization … 662

1701d Self Service Automated Document Check … 663

1701f Self Service Baggage Check-In … 667

1701h Security Checkpoint Access and Egress … 671

1701j Automated and Self-Service Flight Rebooking for Irregular Operations … 674

1701k Self Boarding … 677

1701l International Traveler Scheme … 680

1701m Self Service Baggage Recovery … 683

1702* Information on Airport Passenger Service Charges … 685

1703* Standardisation of Cabin Door Designators … 686

1704* Office Function Designators for Passenger and Baggage Handling … 686

1705* Standardisation of Traffic Handling Message Texts … 687

1706 Functional Specification for Standard Departure Control System … 688

1706a Functional Specification for Passenger Self-Service Systems … 692

1706b* Data Interchange for Passenger and Aircraft Handling … 699

1706c Common Use Self Service (CUSS) … 699

1706d Non-ATB Document Specifications for Common Use Self Service (CUSS) Kiosks … 706

1706e* Paper Specifications—Documents to be Printed by a General Purpose Printer (GPP)

in a Common Use Self-Service (CUSS) Kiosk … 707

1706f Functional Specification for CUSS User Interface … 708

1707* Standard Symbols for Description of Standard Message Formats … 711

1707a* Data Field Dictionary for DCS Passenger Messages … 713

1707b* Data Element Directory for DCS Passenger Messages … 717

1708 Passenger Name List (PNL) and Additions and Deletions List (ADL)

1708a Passenger Assistance List (PAL) and Change Assistance List (CAL)

1709 Request List Message (RQL)

1710 Standardisation of Seat Designators

1711 Seats Protected Message (SPM)

1712 Seats Occupied Message (SOM)

1713 Space Available List (SAL)

1714 Industry Discount Message (IDM)

1715 Passenger Service Message (PSM)

1716 Passenger Information List (PIL)

1717 Teletype Passenger Manifest (TPM)

1717a PAXLST Message

1718 Passenger Transfer Message (PTM)

1719 Passenger Final Sales Message (PFS)

1719a Frequent Traveller List (FTL)

1719b Passenger Reconcile List (PRL)

1719c Electronic Ticket List (ETL)

1719d Ticketless Product List (TPL)

1719e Additional Service List (ASL)

1720* Seat Assignment Parameters

1720a Standard Thirteen-Digit Numbering System for Traffic Documents

1721 Netting for Exchange/Reissue Transactions … 918

1722f* ATB2 Quality Assurance … 922

1722z Inhibit Ticketing for Security Reasons … 922

1723* Standard ATB Boarding Pass Wallet … 923

1727 Lining Out Entries on Tickets … 927

1728 Reservations and Ticket Coding Directory … 927

1735 Planned Schedule Changes … 928

1736 Examples of Endorsement Procedures … 930

1738 Application for Ship's Crew Fares … 932

1739 Passenger/Baggage Reconciliation Procedures … 934

1740a* Baggage Tag Media Quality Guidelines … 943

1740b* Licence Plate Fallback Sortation Tag … 949

1740c Radio Frequency Identification (RFID) Specifications for Interline Baggage … 952

1740d* Read and Sortation Rate in Baggage Handling Systems … 964

1740e* Baggage Taken in Error—Notice to Passengers … 970

1741 Passanger and Baggage Conformance Services … 971

1743a Tracing Procedure for Missing Checked Baggage … 972

1743b* Tracing Unchecked Baggage and Handling Damage to Checked and Unchecked Baggage … 977

1743c* Exchange of Information on Interline Baggage Tagging Errors … 979

1743d* Baggage Theft, Pilferage and Fraudulent Claim Prevention … 979

1743e* Baggage Irregularity Report … 981

1744 Local Baggage Committee Bylaws, Terms of Reference and Operating Rules … 983

1745* Baggage Information Messages … 987

vi 34TH EDITION, JUNE 2014

Table of Contents

Recommended

Practice

Number Page

1746* Baggage System Interface (BSI) … 1084

1747* Passengers' Electronic Equipment … 1087

1748 Baggage Construction Standards … 1088

1749 Carriage of Carry-on Baggage … 1090

1750 Handling of Security Removed Items … 1093

1751* Interline Baggage Claim … 1093

1752* Numeric Location Codes … 1095

1752a Reliability and Integrity of Baggage Messaging … 1096

1753 Interline Handling Procedure for Unaccompanied Minors … 1098

1761a Guidelines for the Allocation of Airport Slots … 1100

1761b Form of Exchange of Schedule Information … 1101

1763 Reservations Procedures for APEX Type Fares … 1101

1764 Reservations Verification … 1102

1766* Publication of Reservations Information … 1102

1767 Quality Control … 1103

1767a Quality Control for Interline Messages … 1105

1768 Standard Reservations Telephone Conversations … 1105

1768a Mandatory Fare Quote & Enforced Ticket Time Limit … 1107

1769 Emergency/Strike Situation … 1108

1770 Code of Reservations Ethics … 1109

1771 Sell and Report or Free Sale Agreements … 1110

1772 Passenger Sales Agent Location Identification … 1112

1773* Special Meal Definitions and Codes … 1113

1773a Radio Frequency Identification (RFID) Specifications for Inflight Catering Equipment

Management … 1121

1773b Standard Inflight Catering Agreement … 1130

1774 Protection of Privacy and Processing of Personal Data Used in International Air Transport

of Passengers and Cargo … 1163

1775 Hotel Accommodation, Meals and Surface Transport Multilateral Agreement … 1165

1776 Seamless Connectivity … 1167

1776a Seamless Availability and Selective Query … 1172

1777 Online Married Segment Control … 1174

1777a Interline Married Segment Control … 1183

1778 Automated Block Space Interface … 1236

1779 Journey Data … 1241

1780 Profiles of Interline Baggage Claims … 1242

1780e IATA Intermodal Interline Traffic Agreement—Passenger … 1250

1781* Smoking in Aircraft … 1260

1782 Enhanced Availability Data … 1260

1783 Interactive Passive Validation … 1263

1784 Structured Domain Names … 1268

1785* Public Information Systems and Standards … 1269

1786 Passenger Distribution Lifecycle … 1274

1787 Reservations Procedures for Free and Reduced Rate Transportation … 1278

1788 Ticketing and Baggage Regulations for Free and Reduced Transportation … 1279

1788a Procedure for Passengers Travelling on Space Available Basis … 1281

1789* Automated Boarding Control … 1282

1790 Additional Services … 1288

1790a Online Sales of Additional Services in Interline e-Ticket Scenarios … 1290

1791 Standard Specifications for Airline Issued Credit Cards … 1293

1791b Standardised Format for Financial Transaction Messages … 1299

1791c Universal Credit Card Charge Form (UCCCF) … 1321

1791d Payment Card Industry Data Security Standards (PCI DSS) Compliance … 1322

1792 Standards Irregularity Notice (SIN) … 1325

1793* Standardisation of Paper Sizes for Various Passenger Handling Forms … 1327

1795 Guidelines for the Establishment of Airline Operators Committees … 1328

1796 Town Versus Airport Terminal … 1330

1797 Common Use Passenger Processing Systems (CUPPS) … 1331

1797a* Aviation Information Data Exchange (AIDX) … 1341

1797c* Management Information Systems Interface … 1346

1798 Contact of Air Passengers Exposed to a Health Hazard … 1365

1798a Handling Disruptive/Unruly Passengers … 1366

1799 Denied Boarding Compensation … 1367

1800 Automated Baggage Handling Based on the IATA Licence Plate Concept … 1368

Effectiveness Status of Resolutions and Recommended Practices … 1417

List of Conferences, Committees and Meetings … 1481

Numerical Index … 1493

Index of Resolutions and Recommended Practices by Responsible Committee … 1499

Alphabetical Index by Subject Matter … 1505

* This passenger service Resolution or Recommended Practice is no longer submitted to the U.S. Department of

Transportation for review and approval. For more information refer to the “tranche chart” in the private pages of

www.iata.org/workgroups/pcs.

http://www.iata.org/publications/Documents/2014_PSCRM_TOC.pdf