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Passenger Services Conference Resolutions Manual
The Passenger Services Conference Resolutions Manual (PSCRM) includes all resolutions and recommended practices that have been universally agreed upon by airlines to process passengers and baggage in the international interline environment.
It includes procedures for reservations, passenger and baggage check-in and ticket issuance, specifications for baggage tag and ticketing and various multilateral interline agreements and other passenger traffic-related regulations.
https://www.iata.org/publications/store/Pages/passenger-services-conference-resolutions-manual.aspx
TABLE OF CONTENTS
001 Permanent Effectiveness Resolution … 1
001pg Use of Three-Letter Designators … 8
004 Applicability of Resolutions and Recommended Practices … 8
004a Restriction of Applicability of Resolutions … 9
006 Government Approvals … 9
007 Resolution Prefixes … 10
008 Adjustment of Effectiveness Dates … 10
008a Extension of Expiry Date … 11
200g Filing of Government Requirements and Authorisations … 11
663 Interline Billing … 14
700 Acceptance and Carriage of Passengers Requiring Special Assistance … 15
701 Inadmissible Passengers and Deportees … 25
705 Passenger Experience Management Group … 26
708* Use of Standard Operational Messages … 28
709* Baggage Transfer Message (BTM) … 28
720 Passenger Ticket and Baggage Check—Technical Specifications … 29
720a Passenger Ticket and Baggage Check—Issuance and Honouring Procedures … 44
720b* Carbonised Traffic Documents—Technical Specifications … 59
722 Transitional Automated Ticket (TAT) … 60
722a* Off Premise Transitional Automated Ticket (OPTAT) … 88
722c Automated Ticket/Boarding Pass—Version 2 (ATB2) … 101
722e* Automated Ticket/Boarding Pass (ATB) and Multiple Purpose Document (MPD)—
Coupon-by-Coupon Technical Specification … 217
722f Electronic Ticket—Airline … 232
722g Electronic Ticket—Neutral … 250
722h Electronic Ticket—Ground Handling … 261
723 Coupon Sequence and Use … 271
724 Ticket Notices … 271
725 Miscellaneous Charges Order (MCO)—Technical Specifications … 275
725a Miscellaneous Charges Order (MCO)—Issuance and Honouring Procedures by Members … 286
725b Miscellaneous Charges Order (MCO)—Issuance and Honouring Procedures (Agents) … 291
725c Automated Miscellaneous Charges Order (MCO)—Carrier (Coupon-by-Coupon) … 296
725d Automated Miscellaneous Charges Order (MCO)—Neutral (Coupon-by-Coupon) … 311
725f Electronic Miscellaneous Document—Airline … 328
725g Electronic Miscellaneous Document—Neutral … 340
725h Electronic Miscellaneous Document—Ground Handling … 350
726* Multiple Purpose Document (MPD) … 359
726a* Multiple Purpose Document (MPD)—Carrier, Carbonised, Automated … 361
726e* Multiple Purpose Document (MPD)—Neutral, Carbonised, Manual … 374
726f* Multiple Purpose Document (MPD)—Carrier, Carbonised, Manual … 383
727 Tickets—Alterations to Flight Coupons … 391
727a Collection of Reservation Change Fees … 393
728 Code Designators for Passenger Ticket and Baggage Check … 394
730* Security Features for Accountable Passenger Traffic Documents … 403
730a Document Protection … 406
731 Prepaid Ticket Advice (PTA) … 407
731a Automated Prepaid Ticket Advice (PTA)—Carrier (Coupon-by-Coupon) … 408
735 Period of Validity … 418
735a Extension of Ticket Validity … 420
735b Waiver of Minimum Stay Requirement … 421
735c Rerouting and Refund in Case of Death … 421
735d Involuntary Change of Carrier, Routing, Class or Type of Fare … 422
735e Procedure for Involuntary Change of Routing En Route … 428
735f Involuntary Change of Routing of Charter Passengers to Scheduled Service … 434
736 Voluntary Changes to Tickets and Miscellaneous Documents … 434
737 Refunds … 437
739* Baggage Security Control … 439
740* Form of Interline Baggage Tag … 440
741* Passenger Name and Address Label … 474
742* Excess Baggage Ticket—Technical Specifications … 475
742a Excess Baggage Ticket—Issuance Procedures … 487
742c* Government Excess Baggage Authorization (GEBA) Form … 488
742d* United States Government Excess Baggage Authorization/Ticket (GEBAT) … 492
742e Automated Excess Baggage Ticket—Carrier (Coupon-by-Coupon) … 497
743* Found and Unclaimed Checked Baggage … 514
743a* Forwarding Mishandled Baggage … 535
743b* Baggage Identification Chart … 536
744* Local Baggage Committees … 539
745 Dangerous Goods in Passengers Baggage … 545
745a Acceptance of Firearms and Other Weapons and Small Calibre Ammunition … 546
745b Acceptance of Power Driven Wheelchairs or Other Battery Powered Mobility Aids as Checked
Baggage … 546
746* Pooling of Baggage … 548
750 BSP Data Interchange Specifications … 548
751 Use of the 10 Digit Licence Plate … 549
752 Electronic Baggage Claim Receipt … 549
753 Baggage Tracking … 550
760* Resolution Governing Use of Reservations Interline Message Procedures—Passenger (AIRIMP) … 550
760a* Changes to Reservations Interline Message Procedures—Passenger (AIRIMP) … 551
761 Flight Numbers … 551
762 Airline Designators … 552
763 Location Identifiers … 555
764* Arrival and Departure Times … 558
765* Interline Connecting Time Intervals—Passenger and Checked Baggage … 558
766 Interline Passenger Reservations Procedure … 560
767 Assignment of Airline Accounting Codes and Airline Prefixes … 567
769* Baggage Tag Issuer Codes (BTIC) … 571
780 Form of Interline Traffic Agreement—Passenger … 575
780a Form of Interline Baggage Handling Agreement to/from Members' Charter/Scheduled Flights … 585
780b Passenger Interline Service Charge … 589
780c Passenger Interline Service Charge for non-IATA Carriers … 589
780d Passenger Interline Service Charge—United States … 590
780e IATA Interline Traffic Participation Agreement—Passenger … 592
781 Blacklisted Paper Documents … 602
781a Indemnification for Recovery of Blacklisted Accountable Paper Transportation Documents … 604
781b Fraud Related to Electronic Documents … 605
782* Means of Payment … 605
783* Passenger and Airport Data Interchange Standards Board … 606
785 Collection of Government or Airport Imposed Taxes/Fees/Charges … 607
787 Enhanced Airline Distribution … 608
788 Interline Recognition of Free and Reduced Fare or Rate Transportation … 613
789 Responsibility for Travel at the Correct Fare … 616
789a Responsibility for Handling Functions … 616
791* Specifications for Airline Industry Integrated Circuit Card (ICC)—Version 03 … 617
792 Bar Coded Boarding Pass (BCBP)—Version 5 … 635
1008* Glossary of Commonly Used Air Passenger Terms … 645
1690 Aircraft and Airport Services Standards and Procedures … 653
1700a Expectant Mothers and New-Born Babies … 654
1700b Carriage of Passengers with Reduced Mobility and Escorts Requirement … 655
1700c Seat Assignment for Passengers with Reduced Mobility and for Escorts … 657
1700d Passengers with Reduced Mobility Group Travel … 658
1700e Publication in Airline Guides of Rates and Conditions Related to Travel of Passengers
with Reduced Mobility … 658
1701 End to End Passenger Process … 659
1701a Passenger Data Harmonization … 662
1701d Self Service Automated Document Check … 663
1701f Self Service Baggage Check-In … 667
1701h Security Checkpoint Access and Egress … 671
1701j Automated and Self-Service Flight Rebooking for Irregular Operations … 674
1701k Self Boarding … 677
1701l International Traveler Scheme … 680
1701m Self Service Baggage Recovery … 683
1702* Information on Airport Passenger Service Charges … 685
1703* Standardisation of Cabin Door Designators … 686
1704* Office Function Designators for Passenger and Baggage Handling … 686
1705* Standardisation of Traffic Handling Message Texts … 687
1706 Functional Specification for Standard Departure Control System … 688
1706a Functional Specification for Passenger Self-Service Systems … 692
1706b* Data Interchange for Passenger and Aircraft Handling … 699
1706c Common Use Self Service (CUSS) … 699
1706d Non-ATB Document Specifications for Common Use Self Service (CUSS) Kiosks … 706
1706e* Paper Specifications—Documents to be Printed by a General Purpose Printer (GPP)
in a Common Use Self-Service (CUSS) Kiosk … 707
1706f Functional Specification for CUSS User Interface … 708
1707* Standard Symbols for Description of Standard Message Formats … 711
1707a* Data Field Dictionary for DCS Passenger Messages … 713
1707b* Data Element Directory for DCS Passenger Messages … 717
1708 Passenger Name List (PNL) and Additions and Deletions List (ADL)
1708a Passenger Assistance List (PAL) and Change Assistance List (CAL)
1709 Request List Message (RQL)
1710 Standardisation of Seat Designators
1711 Seats Protected Message (SPM)
1712 Seats Occupied Message (SOM)
1713 Space Available List (SAL)
1714 Industry Discount Message (IDM)
1715 Passenger Service Message (PSM)
1716 Passenger Information List (PIL)
1717 Teletype Passenger Manifest (TPM)
1717a PAXLST Message
1718 Passenger Transfer Message (PTM)
1719 Passenger Final Sales Message (PFS)
1719a Frequent Traveller List (FTL)
1719b Passenger Reconcile List (PRL)
1719c Electronic Ticket List (ETL)
1719d Ticketless Product List (TPL)
1719e Additional Service List (ASL)
1720* Seat Assignment Parameters
1720a Standard Thirteen-Digit Numbering System for Traffic Documents
1721 Netting for Exchange/Reissue Transactions … 918
1722f* ATB2 Quality Assurance … 922
1722z Inhibit Ticketing for Security Reasons … 922
1723* Standard ATB Boarding Pass Wallet … 923
1727 Lining Out Entries on Tickets … 927
1728 Reservations and Ticket Coding Directory … 927
1735 Planned Schedule Changes … 928
1736 Examples of Endorsement Procedures … 930
1738 Application for Ship's Crew Fares … 932
1739 Passenger/Baggage Reconciliation Procedures … 934
1740a* Baggage Tag Media Quality Guidelines … 943
1740b* Licence Plate Fallback Sortation Tag … 949
1740c Radio Frequency Identification (RFID) Specifications for Interline Baggage … 952
1740d* Read and Sortation Rate in Baggage Handling Systems … 964
1740e* Baggage Taken in Error—Notice to Passengers … 970
1741 Passanger and Baggage Conformance Services … 971
1743a Tracing Procedure for Missing Checked Baggage … 972
1743b* Tracing Unchecked Baggage and Handling Damage to Checked and Unchecked Baggage … 977
1743c* Exchange of Information on Interline Baggage Tagging Errors … 979
1743d* Baggage Theft, Pilferage and Fraudulent Claim Prevention … 979
1743e* Baggage Irregularity Report … 981
1744 Local Baggage Committee Bylaws, Terms of Reference and Operating Rules … 983
1745* Baggage Information Messages … 987
vi 34TH EDITION, JUNE 2014
Table of Contents
Recommended
Practice
Number Page
1746* Baggage System Interface (BSI) … 1084
1747* Passengers' Electronic Equipment … 1087
1748 Baggage Construction Standards … 1088
1749 Carriage of Carry-on Baggage … 1090
1750 Handling of Security Removed Items … 1093
1751* Interline Baggage Claim … 1093
1752* Numeric Location Codes … 1095
1752a Reliability and Integrity of Baggage Messaging … 1096
1753 Interline Handling Procedure for Unaccompanied Minors … 1098
1761a Guidelines for the Allocation of Airport Slots … 1100
1761b Form of Exchange of Schedule Information … 1101
1763 Reservations Procedures for APEX Type Fares … 1101
1764 Reservations Verification … 1102
1766* Publication of Reservations Information … 1102
1767 Quality Control … 1103
1767a Quality Control for Interline Messages … 1105
1768 Standard Reservations Telephone Conversations … 1105
1768a Mandatory Fare Quote & Enforced Ticket Time Limit … 1107
1769 Emergency/Strike Situation … 1108
1770 Code of Reservations Ethics … 1109
1771 Sell and Report or Free Sale Agreements … 1110
1772 Passenger Sales Agent Location Identification … 1112
1773* Special Meal Definitions and Codes … 1113
1773a Radio Frequency Identification (RFID) Specifications for Inflight Catering Equipment
Management … 1121
1773b Standard Inflight Catering Agreement … 1130
1774 Protection of Privacy and Processing of Personal Data Used in International Air Transport
of Passengers and Cargo … 1163
1775 Hotel Accommodation, Meals and Surface Transport Multilateral Agreement … 1165
1776 Seamless Connectivity … 1167
1776a Seamless Availability and Selective Query … 1172
1777 Online Married Segment Control … 1174
1777a Interline Married Segment Control … 1183
1778 Automated Block Space Interface … 1236
1779 Journey Data … 1241
1780 Profiles of Interline Baggage Claims … 1242
1780e IATA Intermodal Interline Traffic Agreement—Passenger … 1250
1781* Smoking in Aircraft … 1260
1782 Enhanced Availability Data … 1260
1783 Interactive Passive Validation … 1263
1784 Structured Domain Names … 1268
1785* Public Information Systems and Standards … 1269
1786 Passenger Distribution Lifecycle … 1274
1787 Reservations Procedures for Free and Reduced Rate Transportation … 1278
1788 Ticketing and Baggage Regulations for Free and Reduced Transportation … 1279
1788a Procedure for Passengers Travelling on Space Available Basis … 1281
1789* Automated Boarding Control … 1282
1790 Additional Services … 1288
1790a Online Sales of Additional Services in Interline e-Ticket Scenarios … 1290
1791 Standard Specifications for Airline Issued Credit Cards … 1293
1791b Standardised Format for Financial Transaction Messages … 1299
1791c Universal Credit Card Charge Form (UCCCF) … 1321
1791d Payment Card Industry Data Security Standards (PCI DSS) Compliance … 1322
1792 Standards Irregularity Notice (SIN) … 1325
1793* Standardisation of Paper Sizes for Various Passenger Handling Forms … 1327
1795 Guidelines for the Establishment of Airline Operators Committees … 1328
1796 Town Versus Airport Terminal … 1330
1797 Common Use Passenger Processing Systems (CUPPS) … 1331
1797a* Aviation Information Data Exchange (AIDX) … 1341
1797c* Management Information Systems Interface … 1346
1798 Contact of Air Passengers Exposed to a Health Hazard … 1365
1798a Handling Disruptive/Unruly Passengers … 1366
1799 Denied Boarding Compensation … 1367
1800 Automated Baggage Handling Based on the IATA Licence Plate Concept … 1368
Effectiveness Status of Resolutions and Recommended Practices … 1417
List of Conferences, Committees and Meetings … 1481
Numerical Index … 1493
Index of Resolutions and Recommended Practices by Responsible Committee … 1499
Alphabetical Index by Subject Matter … 1505
* This passenger service Resolution or Recommended Practice is no longer submitted to the U.S. Department of
Transportation for review and approval. For more information refer to the “tranche chart” in the private pages of
http://www.iata.org/publications/Documents/2014_PSCRM_TOC.pdf