{{ :pub:pscrm.png?nolink&400|}} ====== Passenger Services Conference Resolutions Manual ====== The Passenger Services Conference Resolutions Manual (PSCRM) includes all resolutions and recommended practices that have been universally agreed upon by airlines to process passengers and baggage in the international interline environment. It includes procedures for reservations, passenger and baggage check-in and ticket issuance, specifications for baggage tag and ticketing and various multilateral interline agreements and other passenger traffic-related regulations. https://www.iata.org/publications/store/Pages/passenger-services-conference-resolutions-manual.aspx ===== TABLE OF CONTENTS ===== 001 Permanent Effectiveness Resolution ... 1 001pg Use of Three-Letter Designators ... 8 004 Applicability of Resolutions and Recommended Practices ... 8 004a Restriction of Applicability of Resolutions ... 9 006 Government Approvals ... 9 007 Resolution Prefixes ... 10 008 Adjustment of Effectiveness Dates ... 10 008a Extension of Expiry Date ... 11 200g Filing of Government Requirements and Authorisations ... 11 663 Interline Billing ... 14 700 Acceptance and Carriage of Passengers Requiring Special Assistance ... 15 701 Inadmissible Passengers and Deportees ... 25 705 Passenger Experience Management Group ... 26 708* Use of Standard Operational Messages ... 28 709* Baggage Transfer Message (BTM) ... 28 720 Passenger Ticket and Baggage Check—Technical Specifications ... 29 720a Passenger Ticket and Baggage Check—Issuance and Honouring Procedures ... 44 720b* Carbonised Traffic Documents—Technical Specifications ... 59 722 Transitional Automated Ticket (TAT) ... 60 722a* Off Premise Transitional Automated Ticket (OPTAT) ... 88 722c Automated Ticket/Boarding Pass—Version 2 (ATB2) ... 101 722e* Automated Ticket/Boarding Pass (ATB) and Multiple Purpose Document (MPD)— Coupon-by-Coupon Technical Specification ... 217 722f Electronic Ticket—Airline ... 232 722g Electronic Ticket—Neutral ... 250 722h Electronic Ticket—Ground Handling ... 261 723 Coupon Sequence and Use ... 271 724 Ticket Notices ... 271 725 Miscellaneous Charges Order (MCO)—Technical Specifications ... 275 725a Miscellaneous Charges Order (MCO)—Issuance and Honouring Procedures by Members ... 286 725b Miscellaneous Charges Order (MCO)—Issuance and Honouring Procedures (Agents) ... 291 725c Automated Miscellaneous Charges Order (MCO)—Carrier (Coupon-by-Coupon) ... 296 725d Automated Miscellaneous Charges Order (MCO)—Neutral (Coupon-by-Coupon) ... 311 725f Electronic Miscellaneous Document—Airline ... 328 725g Electronic Miscellaneous Document—Neutral ... 340 725h Electronic Miscellaneous Document—Ground Handling ... 350 726* Multiple Purpose Document (MPD) ... 359 726a* Multiple Purpose Document (MPD)—Carrier, Carbonised, Automated ... 361 726e* Multiple Purpose Document (MPD)—Neutral, Carbonised, Manual ... 374 726f* Multiple Purpose Document (MPD)—Carrier, Carbonised, Manual ... 383 727 Tickets—Alterations to Flight Coupons ... 391 727a Collection of Reservation Change Fees ... 393 728 Code Designators for Passenger Ticket and Baggage Check ... 394 730* Security Features for Accountable Passenger Traffic Documents ... 403 730a Document Protection ... 406 731 Prepaid Ticket Advice (PTA) ... 407 731a Automated Prepaid Ticket Advice (PTA)—Carrier (Coupon-by-Coupon) ... 408 735 Period of Validity ... 418 735a Extension of Ticket Validity ... 420 735b Waiver of Minimum Stay Requirement ... 421 735c Rerouting and Refund in Case of Death ... 421 735d Involuntary Change of Carrier, Routing, Class or Type of Fare ... 422 735e Procedure for Involuntary Change of Routing En Route ... 428 735f Involuntary Change of Routing of Charter Passengers to Scheduled Service ... 434 736 Voluntary Changes to Tickets and Miscellaneous Documents ... 434 737 Refunds ... 437 739* Baggage Security Control ... 439 740* Form of Interline Baggage Tag ... 440 741* Passenger Name and Address Label ... 474 742* Excess Baggage Ticket—Technical Specifications ... 475 742a Excess Baggage Ticket—Issuance Procedures ... 487 742c* Government Excess Baggage Authorization (GEBA) Form ... 488 742d* United States Government Excess Baggage Authorization/Ticket (GEBAT) ... 492 742e Automated Excess Baggage Ticket—Carrier (Coupon-by-Coupon) ... 497 743* Found and Unclaimed Checked Baggage ... 514 743a* Forwarding Mishandled Baggage ... 535 743b* Baggage Identification Chart ... 536 744* Local Baggage Committees ... 539 745 Dangerous Goods in Passengers Baggage ... 545 745a Acceptance of Firearms and Other Weapons and Small Calibre Ammunition ... 546 745b Acceptance of Power Driven Wheelchairs or Other Battery Powered Mobility Aids as Checked Baggage ... 546 746* Pooling of Baggage ... 548 750 BSP Data Interchange Specifications ... 548 751 Use of the 10 Digit Licence Plate ... 549 752 Electronic Baggage Claim Receipt ... 549 753 Baggage Tracking ... 550 760* Resolution Governing Use of Reservations Interline Message Procedures—Passenger (AIRIMP) ... 550 760a* Changes to Reservations Interline Message Procedures—Passenger (AIRIMP) ... 551 761 Flight Numbers ... 551 762 Airline Designators ... 552 763 Location Identifiers ... 555 764* Arrival and Departure Times ... 558 765* Interline Connecting Time Intervals—Passenger and Checked Baggage ... 558 766 Interline Passenger Reservations Procedure ... 560 767 Assignment of Airline Accounting Codes and Airline Prefixes ... 567 769* Baggage Tag Issuer Codes (BTIC) ... 571 780 Form of Interline Traffic Agreement—Passenger ... 575 780a Form of Interline Baggage Handling Agreement to/from Members' Charter/Scheduled Flights ... 585 780b Passenger Interline Service Charge ... 589 780c Passenger Interline Service Charge for non-IATA Carriers ... 589 780d Passenger Interline Service Charge—United States ... 590 780e IATA Interline Traffic Participation Agreement—Passenger ... 592 781 Blacklisted Paper Documents ... 602 781a Indemnification for Recovery of Blacklisted Accountable Paper Transportation Documents ... 604 781b Fraud Related to Electronic Documents ... 605 782* Means of Payment ... 605 783* Passenger and Airport Data Interchange Standards Board ... 606 785 Collection of Government or Airport Imposed Taxes/Fees/Charges ... 607 787 Enhanced Airline Distribution ... 608 788 Interline Recognition of Free and Reduced Fare or Rate Transportation ... 613 789 Responsibility for Travel at the Correct Fare ... 616 789a Responsibility for Handling Functions ... 616 791* Specifications for Airline Industry Integrated Circuit Card (ICC)—Version 03 ... 617 792 Bar Coded Boarding Pass (BCBP)—Version 5 ... 635 1008* Glossary of Commonly Used Air Passenger Terms ... 645 1690 Aircraft and Airport Services Standards and Procedures ... 653 1700a Expectant Mothers and New-Born Babies ... 654 1700b Carriage of Passengers with Reduced Mobility and Escorts Requirement ... 655 1700c Seat Assignment for Passengers with Reduced Mobility and for Escorts ... 657 1700d Passengers with Reduced Mobility Group Travel ... 658 1700e Publication in Airline Guides of Rates and Conditions Related to Travel of Passengers with Reduced Mobility ... 658 1701 End to End Passenger Process ... 659 1701a Passenger Data Harmonization ... 662 1701d Self Service Automated Document Check ... 663 1701f Self Service Baggage Check-In ... 667 1701h Security Checkpoint Access and Egress ... 671 1701j Automated and Self-Service Flight Rebooking for Irregular Operations ... 674 1701k Self Boarding ... 677 1701l International Traveler Scheme ... 680 1701m Self Service Baggage Recovery ... 683 1702* Information on Airport Passenger Service Charges ... 685 1703* Standardisation of Cabin Door Designators ... 686 1704* Office Function Designators for Passenger and Baggage Handling ... 686 1705* Standardisation of Traffic Handling Message Texts ... 687 1706 Functional Specification for Standard Departure Control System ... 688 1706a Functional Specification for Passenger Self-Service Systems ... 692 1706b* Data Interchange for Passenger and Aircraft Handling ... 699 1706c Common Use Self Service (CUSS) ... 699 1706d Non-ATB Document Specifications for Common Use Self Service (CUSS) Kiosks ... 706 1706e* Paper Specifications—Documents to be Printed by a General Purpose Printer (GPP) in a Common Use Self-Service (CUSS) Kiosk ... 707 1706f Functional Specification for CUSS User Interface ... 708 1707* Standard Symbols for Description of Standard Message Formats ... 711 1707a* Data Field Dictionary for DCS Passenger Messages ... 713 [[Data Element Directory for DCS Passenger Messages|1707b* Data Element Directory for DCS Passenger Messages]] ... 717 1708 Passenger Name List ([[PNL]]) and Additions and Deletions List (ADL) 1708a Passenger Assistance List (PAL) and Change Assistance List (CAL) 1709 Request List Message (RQL) 1710 Standardisation of Seat Designators 1711 Seats Protected Message (SPM) 1712 Seats Occupied Message (SOM) 1713 Space Available List (SAL) 1714 Industry Discount Message (IDM) [[pub:psm_manual|1715 Passenger Service Message (PSM)]] 1716 Passenger Information List (PIL) [[pub:tpm_manual|1717 Teletype Passenger Manifest (TPM)]] 1717a PAXLST Message 1718 Passenger Transfer Message (PTM) 1719 Passenger Final Sales Message (PFS) 1719a Frequent Traveller List (FTL) [[tg:passenger_reconcile_list|1719b Passenger Reconcile List (PRL)]] 1719c Electronic Ticket List (ETL) 1719d Ticketless Product List (TPL) 1719e Additional Service List (ASL) 1720* Seat Assignment Parameters 1720a Standard Thirteen-Digit Numbering System for Traffic Documents 1721 Netting for Exchange/Reissue Transactions ... 918 1722f* ATB2 Quality Assurance ... 922 1722z Inhibit Ticketing for Security Reasons ... 922 1723* Standard ATB Boarding Pass Wallet ... 923 1727 Lining Out Entries on Tickets ... 927 1728 Reservations and Ticket Coding Directory ... 927 1735 Planned Schedule Changes ... 928 1736 Examples of Endorsement Procedures ... 930 1738 Application for Ship's Crew Fares ... 932 1739 Passenger/Baggage Reconciliation Procedures ... 934 1740a* Baggage Tag Media Quality Guidelines ... 943 1740b* Licence Plate Fallback Sortation Tag ... 949 1740c Radio Frequency Identification (RFID) Specifications for Interline Baggage ... 952 1740d* Read and Sortation Rate in Baggage Handling Systems ... 964 1740e* Baggage Taken in Error—Notice to Passengers ... 970 1741 Passanger and Baggage Conformance Services ... 971 1743a Tracing Procedure for Missing Checked Baggage ... 972 1743b* Tracing Unchecked Baggage and Handling Damage to Checked and Unchecked Baggage ... 977 1743c* Exchange of Information on Interline Baggage Tagging Errors ... 979 1743d* Baggage Theft, Pilferage and Fraudulent Claim Prevention ... 979 1743e* Baggage Irregularity Report ... 981 1744 Local Baggage Committee Bylaws, Terms of Reference and Operating Rules ... 983 1745* Baggage Information Messages ... 987 vi 34TH EDITION, JUNE 2014 Table of Contents Recommended Practice Number Page 1746* Baggage System Interface (BSI) ... 1084 1747* Passengers' Electronic Equipment ... 1087 1748 Baggage Construction Standards ... 1088 1749 Carriage of Carry-on Baggage ... 1090 1750 Handling of Security Removed Items ... 1093 1751* Interline Baggage Claim ... 1093 1752* Numeric Location Codes ... 1095 1752a Reliability and Integrity of Baggage Messaging ... 1096 1753 Interline Handling Procedure for Unaccompanied Minors ... 1098 1761a Guidelines for the Allocation of Airport Slots ... 1100 1761b Form of Exchange of Schedule Information ... 1101 1763 Reservations Procedures for APEX Type Fares ... 1101 1764 Reservations Verification ... 1102 1766* Publication of Reservations Information ... 1102 1767 Quality Control ... 1103 1767a Quality Control for Interline Messages ... 1105 1768 Standard Reservations Telephone Conversations ... 1105 1768a Mandatory Fare Quote & Enforced Ticket Time Limit ... 1107 1769 Emergency/Strike Situation ... 1108 1770 Code of Reservations Ethics ... 1109 1771 Sell and Report or Free Sale Agreements ... 1110 1772 Passenger Sales Agent Location Identification ... 1112 1773* Special Meal Definitions and Codes ... 1113 1773a Radio Frequency Identification (RFID) Specifications for Inflight Catering Equipment Management ... 1121 1773b Standard Inflight Catering Agreement ... 1130 1774 Protection of Privacy and Processing of Personal Data Used in International Air Transport of Passengers and Cargo ... 1163 1775 Hotel Accommodation, Meals and Surface Transport Multilateral Agreement ... 1165 1776 Seamless Connectivity ... 1167 1776a Seamless Availability and Selective Query ... 1172 1777 Online Married Segment Control ... 1174 1777a Interline Married Segment Control ... 1183 1778 Automated Block Space Interface ... 1236 1779 Journey Data ... 1241 1780 Profiles of Interline Baggage Claims ... 1242 1780e IATA Intermodal Interline Traffic Agreement—Passenger ... 1250 1781* Smoking in Aircraft ... 1260 1782 Enhanced Availability Data ... 1260 1783 Interactive Passive Validation ... 1263 1784 Structured Domain Names ... 1268 1785* Public Information Systems and Standards ... 1269 1786 Passenger Distribution Lifecycle ... 1274 1787 Reservations Procedures for Free and Reduced Rate Transportation ... 1278 1788 Ticketing and Baggage Regulations for Free and Reduced Transportation ... 1279 1788a Procedure for Passengers Travelling on Space Available Basis ... 1281 1789* Automated Boarding Control ... 1282 1790 Additional Services ... 1288 1790a Online Sales of Additional Services in Interline e-Ticket Scenarios ... 1290 1791 Standard Specifications for Airline Issued Credit Cards ... 1293 1791b Standardised Format for Financial Transaction Messages ... 1299 1791c Universal Credit Card Charge Form (UCCCF) ... 1321 1791d Payment Card Industry Data Security Standards (PCI DSS) Compliance ... 1322 1792 Standards Irregularity Notice (SIN) ... 1325 1793* Standardisation of Paper Sizes for Various Passenger Handling Forms ... 1327 1795 Guidelines for the Establishment of Airline Operators Committees ... 1328 1796 Town Versus Airport Terminal ... 1330 1797 Common Use Passenger Processing Systems (CUPPS) ... 1331 1797a* Aviation Information Data Exchange (AIDX) ... 1341 1797c* Management Information Systems Interface ... 1346 1798 Contact of Air Passengers Exposed to a Health Hazard ... 1365 1798a Handling Disruptive/Unruly Passengers ... 1366 1799 Denied Boarding Compensation ... 1367 1800 Automated Baggage Handling Based on the IATA Licence Plate Concept ... 1368 Effectiveness Status of Resolutions and Recommended Practices ... 1417 List of Conferences, Committees and Meetings ... 1481 Numerical Index ... 1493 Index of Resolutions and Recommended Practices by Responsible Committee ... 1499 Alphabetical Index by Subject Matter ... 1505 * This passenger service Resolution or Recommended Practice is no longer submitted to the U.S. Department of Transportation for review and approval. For more information refer to the “tranche chart” in the private pages of www.iata.org/workgroups/pcs. http://www.iata.org/publications/Documents/2014_PSCRM_TOC.pdf